Question 1

Do you ship international?

Accepted Answer

Not at the moment.

Question 2

Will my item look exactly like the photo?

Accepted Answer

Each Smelt piece is individually handmade, so slight variations in colour, pattern, texture, or finish are part of what makes it unique. While your item will closely resemble the photos, no two handmade pieces are ever exactly the same - and that's part of their charm.

Question 3

How do I care for my handmade products?

Accepted Answer

• Wipe clean with a soft cloth.

• Avoid abrasive cleaners, scouring pads, or harsh chemicals.

• Keep away from prolonged direct sunlight and excessive heat.

• Do not place in the dishwasher or microwave.

• Handle with care to prevent chips or damage.

With proper care, your handmade Smelt piece will remain beautiful for years to come.

Question 4

What payment methods do you accept?

Accepted Answer

We accept secure online payments through our website, making it quick and easy to complete your order.

Question 5

How much is shipping?

Accepted Answer

We offer flat-rate shipping of R120 anywhere in South Africa. Your order will be carefully packaged and you'll receive a tracking number as soon as it has been dispatched.

Question 6

How long will my order take?

Accepted Answer

We dispatch all orders via PUDO Locker-to-Locker or Locker-to-Door within 3 – 7 working days. Once your order has been shipped, you'll receive a tracking number via email so you can track your parcel every step of the way. Delivery times may vary slightly depending on your location within South Africa.