CUSTOMER CARE
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At Smelt Crafts, every order is handcrafted with care, and we want you to love your purchase.
If you have any questions about a product, your order, personalised items or delivery, we're always happy to help.
You can contact us via:
Email: geraldineoosthuizen2024@gmail.com
Business Hours
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Monday – Friday: 09:00 – 18:00
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Saturday: 08:00 – 15:00
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Sunday: Closed
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We aim to respond to all enquiries within 1–2 business days.
PRIVACY & SAFETY
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Your privacy is important to us.
When you place an order with Smelt Crafts, we collect only the information needed to process and deliver your purchase, such as your name, contact details and delivery address.
We do not sell or share your personal information with third parties, except where necessary to process payments or arrange delivery through our trusted service providers.
All payments are securely processed through Wix Payments or the payment providers available on our website. Smelt Crafts does not store your payment card information.
By using our website, you agree to the collection and use of your information in accordance with this policy.
WHOLESALE INQUIRIES
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Interested in stocking Smelt Crafts?
We love partnering with boutiques, gift shops, florists, salons and lifestyle stores across South Africa.
If you'd like to stock our handmade home décor, candles or curated gifts, we'd love to hear from you.